If you do not have a strategy to monitor your brand online, then someone else will do it for you. Imagine a negative comment, a question, or a review online about your business that you or not aware of. 82% of consumers read online reviews for local businesses. 84% of these consumers trust online reviews as much as personal recommendations (https://www.brightlocal.com). Social media is an amazing marketing tool, but you must monitor the conversation because there will be one whether you are controlling it or not. Protect yourself by incorporating Brand Monitoring into your strategy.
Be a brand that is quick to respond and a trusted resource in your industry. Remember, if you do not take control of what people are saying about you then someone else controls your image.
Kellie Emrich, DBA
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Dr. Kellie Emrich