![]() What are Chatbots? Chatbots are computer programs designed to simulate conversations with users, often seen as pop-up windows offering assistance on websites. Initially, they could only respond to preset scripts, lacking personality. However, modern chatbots leverage advanced artificial intelligence (AI) to comprehend natural language and provide intelligent responses, mirroring real conversations. They continuously learn and improve from interactions, becoming smarter over time. The journey of chatbots began with ELIZA in 1966, which mimicked a therapist using a predetermined script. Since then, the integration of genuine AI has significantly evolved chatbots, enabling them to learn from real dialogues and enhance their capabilities. Today, chatbots are accessible tools that anyone can use, not just tech experts. They are cost-effective and easy to implement on popular platforms. How Small Businesses Can Benefit from Chatbots:
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